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Counties still find mismatched voter records in state system two weeks before early voting

County election officials say Texas's TEAM voter registration system is still producing mismatched records ahead of early voting Oct. 19; the secretary of state's office says more fixes are coming soon.

Isabel Whitlock

October 5, 20262 min read

Ballot cards and a data screen - illustration, Jake Team LLC

Early voting for the Nov. 3 election starts Oct. 19, and county election officials across Texas say the state's voter registration software is still giving them, and some voters, conflicting information.

The system, known as the Texas Election Administration Management system, or TEAM, feeds the state's online voter lookup at votetexas.gov. A Dallas Morning News analysis published Monday compared about 11,000 Dallas County voter records with what the state lookup showed and found about 160 mismatches, including differences in registration status and county of residence, plus voters the state system could not find at all.

That follows a separate bug that kept at least 590,000 registrations from reaching county officials for processing, according to the News.

What counties say

Louisiana-based Civix overhauled TEAM in July 2025 under a $17 million contract signed in late 2023, the News reported. "These problems are the result of fundamental system architecture failures by the state's voter registration database vendor," the Texas Association of County Election Officials said in a Sept. 28 release.

The group has asked the secretary of state's office to withhold payment from Civix until the software is reliable.

Kristin Miles, the group's president and Bastrop County's elections administrator, told the News that backup records and other safeguards protect the integrity of results, and that voters whose status is unclear can cast provisional ballots, which go through added eligibility checks.

What the state says

"Texas has had seven successful elections since the rollout of the newly developed TEAM," secretary of state spokesperson Alicia Pierce told the News. "Additional features addressing county concerns will be rolled out soon as we all prepare for the November election." Civix did not immediately respond to the News.

Checking your registration

Officials have advised voters with questions to go to their county elections office rather than rely only on the state lookup. In Collin County, the elections office is at 2010 Redbud Blvd., Suite 102, in McKinney and can be reached at 972-547-1990, according to the county's website. Election Day polls will be open 7 a.m. to 7 p.m. Nov. 3.

Sources

The Dallas Morning News

collincountytx.gov

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Isabel Whitlock

Isabel Whitlock covers Anna city hall, the council, and county government.

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